Your privacy is important to Dragon Malaysia. Please read this Privacy Statement carefully as it forms part of the terms and conditions of use of any Dragon Malaysia Products or Services which you acquire.
This Privacy Statement explains:
- the type of personal information about you which is processed by Dragon Malaysia when you acquire and/or use any Products or Services from Dragon Malaysia;
- where or how Dragon Malaysia obtains this personal information (where available);
- the purposes for which Dragon Malaysia collects and uses your personal information;
- the classes of third parties to whom Dragon Malaysia may disclose your personal information; and
- whether it is voluntary or obligatory to supply your personal information and the consequences of failing to supply your personal information when it is obligatory.
Registering for and continuing to use the Products and Services, indicates your consent to your personal information being:
- processed by Dragon Malaysia for the purposes set out in this Privacy Statement; and
- disclosed by Dragon Malaysia to those classes of third parties identified in this Privacy Statement
Dragon Malaysia may make modifications to this Privacy Statement from time to time. If we modify the Privacy Statement we will post notice of the change on our site. By continuing to use the Products and Service after being notified of any changes to this Privacy Statement you will be treated as having agreed to and accepted those changes. If you do not agree to any such changes, you may terminate your relevant Product or Service agreement with Dragon Malaysia.
In this Privacy Statement:
“Dragon Malaysia”, “Our”, “Us” and “We”, refers to the Dragon Malaysia website.
"personal information" means any information in the possession or control of Dragon Malaysia that relates directly or indirectly to you (or any other individual) to the extent that you (or the other individual) is identified or identifiable from that information or from that and other information in the possession of Dragon Malaysia.
“processing”, includes just about anything that Dragon Malaysia may do with personal information including collecting, recording, holding, storing, using or disclosing it.
“Products and Services” means any products or services offered by Dragon Malaysia
1. TYPES OF PERSONAL INFORMATION DRAGON MALAYSIA COLLECTS ABOUT YOU
1.1 During the Registration Process
Each time you register with Dragon Malaysia for a Product or Service, you will be asked to provide certain personal information about yourself. The type of details collected during the registration process include (but are not limited to) your name, date of birth, gender, nationality and race, preferred language, current and previous private and/or business address, telephone or mobile phone number, fax number, email address and particulars of identity documents (including NRIC or passport number). In some instances Dragon Malaysia may also collect from you, your credit card number or bank account details.
Whenever the personal information requested by Dragon Malaysia is marked as mandatory, you must provide and agree to the processing of this personal information by us. If you do not agree to provide this personal information nor agree to us processing it in the manner set out in this Privacy Statement, then Dragon Malaysia will be unable to provide the relevant Product or Service to you and your application for that Product or Service will be rejected.
1.2 From your use of the Services and Products which you have acquired from Dragon Malaysia
Mandatory Personal information:
In addition to your personal information collected during the registration process, Dragon Malaysia may also process personal information about:
- the Products and Services you have acquired from us or subscribed to (including their status);
- how you use these Products and Services;
- the quality of the Service you have received from us;
- your billing and payment status and records;
- your personal interests and preferences;
- the equipment which you use when accessing our Products and Services (such as your mobile handset, your computer system and platform); and
This personal information is collected automatically and you are not given the chance to refuse to provide or prohibit us from processing, this type of personal information. If you wish to stop Dragon Malaysia from processing this type of personal information about you, we will no longer be able to provide the relevant Product or Service to you.
Voluntary personal information:
If you choose to subscribe to certain Products or Services, we will also process your personal information in order to provide those Products or Services if such processing is inherent to the Products or Service you are acquiring. For example:
- if you choose to subscribe to any websites that require your mobile phone number, we will disclose the mobile phone number to them but only for the purpose of providing that Service to you and also to make subscribing easier to you;
Subscribing for such Services is voluntary and you can unsubscribe from them at any time if you decide you no longer wish to share this type of personal information or have Dragon Malaysia otherwise process it. If you do not wish for Dragon Malaysia to process such information, you should not subscribe for such services.
1.3 When you visit any Dragon Malaysia Site
When you visit any Dragon Malaysia Sites our web servers automatically collect information about your visit to these sites, including your IP address, the time, date and duration of your visit. Your IP address is a unique identifier for your computer or other access device.
Dragon Malaysia may track your visits to any Dragon Malaysia Site by placing a "cookie" on your computer’s hard drive or mobile phone when you enter. Cookies are pieces of information that websites transfer to the hard drive of your computer or mobile phone for record-keeping purposes. We use cookies to make visiting our sites and our partner sites easier. Cookies allow Dragon Malaysia to save preferences for you so that you will not have to re-enter them the next time you visit. Cookies also help Dragon Malaysia collect anonymous click stream data for tracking user trends and patterns. Dragon Malaysia may use the anonymous click stream data to help our advertisers deliver better-targeted advertisements to Dragon Malaysia Sites. In addition, third party advertising networks may issue cookies to your computer hard drive or mobile phone when serving advertisements.
The use of cookies is now an industry standard and you will find them used on most major websites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You should understand that areas of certain sites will not function properly if you set your browser to not accept cookies.
1.4 Through your communications with Dragon Malaysia or through Postings you make on a Dragon Malaysia Site
Dragon Malaysia also collects your personal information through direct communications Dragon Malaysia has with you (including by MMS, SMS, emails and phone conversations) and when you respond to requests from Dragon Malaysia (such as contests, questionnaires or surveys). This might include any personal information about yourself which you provide to us, including information about your personal interests and preferences. If you post your views or opinions in any bulletin boards on a Dragon Malaysia Site, Dragon Malaysia may also collect and use this personal information.
This personal information will only be collected with your knowledge and consent as it is your choice whether or not you respond to or initiate such communications with Dragon Malaysia or whether you post something on a bulletin board on a Dragon Malaysia Site. We may monitor and record our communications with you (although we will always inform you if your call with us is being recorded). It is voluntary to provide this additional information or to have your call recorded. However, if you do not agree to this information being collected and used by Dragon Malaysia then you should not provide or post it, which in turn means that you may not be able to participate in or receive the full benefit of such communications, contests, questionnaires or surveys.
1.5 From Other Sources
Dragon Malaysia also collects your personal information from other sources such as:
- credit reference agencies
- fraud prevention agencies
- publicly available sources of information
2. PURPOSES OF ACQUIRING AND PROCESSING YOUR PERSONAL INFORMATION
The purposes for which Dragon Malaysia processes your personal information are as follows:
- to verify your identity;
- to assess and/or verify credit worthiness;
- to detect and prevent fraudulent activity;
- to manage Dragon Malaysia networks;
- to process your order for Products and Services which you have requested;
- to provide the Products and Services which you have requested;
- to administer and manage the Products and Services we provide you (including charging, billing, facilitating payments and collecting debts);
- to investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services or customer relations teams;
- to contact you should we need to regarding the Products and Services you have acquired;
- to manage staff training and quality assurance;
- to help Dragon Malaysia monitor and improve the performance of our network, our Products and Services, our customer relations teams and service providers and the Dragon Malaysia Sites and to make these more efficient.
- to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
- to gain an understanding of your information and communication needs in order for Dragon Malaysia to enhance and personalize the Products and Services that we offer you;
- to conduct research and development and statistical analysis in connection with the Products and Services (including by aggregating information about you and your spending and use of Products and Services with other users of our Products and Services) to identify trends and develop new Products and Services which reflect the interests of customers such as yourself;
- to assist us in understanding the browsing preferences of users such as yourself on the Dragon Malaysia Sites so that we can tailor content according to individual preferences.
You are not able to limit the processing of your personal information for the above purposes. If you do not consent to Dragon Malaysia processing your personal information for the above purposes, then you must terminate your relevant agreement for Products and Services
In addition, we may also use your personal information for the following purposes:
- to promote and market to you (including without limitation by way of direct mail, bill inserts, telemarketing, email, MMS and SMS):
- other Dragon Malaysia Products and Services and special offers; and
- products, services and special offers of third parties whose products and services we think may be of interest to you (please note that we will never give your personal information to these third parties for the purpose of them promoting and marketing their products and services to you directly); and
- to send you seasonal greetings messages or public service announcements either on our own behalf or on behalf of other people or entities in whom we think you may be interested.
3. TO WHOM YOUR PERSONAL INFORMATION IS DISCLOSED
Sometimes Dragon Malaysia needs to disclose your personal information to third parties outside Dragon Malaysia. This is in order for us to effectively manage our business including to deliver the Products and Services to you and to achieve the purposes described above. The following are the classes of third parties to whom Dragon Malaysia may disclose your personal information:
- to third parties contracted by Dragon Malaysia to assist us in delivering all or part of our Products and Services to you, including without limitation companies contracted to provide to Dragon Malaysia:
- customer enquiry and other customer related services (including telemarketing);
- data processing services
- information technology services
- media and marketing services (including advertising)
- market research and website usage analysis services
- content and product (only when you have requested their content/product)
- billing and debt recovery functions
Whenever we provide any personal information to these classes of third parties we take reasonable steps to ensure that these organizations are contractually bound not to use your personal information for any reason other than to provide the service they are contracted by us to provide and to adequately safeguard your personal information.
- to strategic partners that work with Dragon Malaysia to provide Dragon Malaysia Products and Services or that help market Dragon Malaysia Products and Services (such as our network of dealers);
- to Dragon Malaysia agents or contractors (including debt collection agencies) for the purposes of recovering any amount due to Dragon Malaysia from you;
- to payment channels including without limitation, financial institutions for purposes of maintaining financial records, assessing or verifying credit and facilitating payments of any amount due to Dragon Malaysia in connection with the Products or Services you have acquired;
- to regulatory bodies, governmental bodies or other authorities if required or authorized to do so to discharge any regulatory function, under any law or in relation to any order or judgment of a court;
- to regulatory bodies, governmental bodies or other authorities for the purpose of detection or prevention of crime, illegal/unlawful activities or fraud or for the apprehension or prosecution of offenders, or for an investigation relating to any of these;
- to any party involved in or related to a legal proceeding (or prospective legal proceeding), for purposes of the legal proceedings;
- to Dragon Malaysia professional advisors on a need to know basis for the purpose of those advisors providing advice to us;
- to any third party which acquires all or part of the assets or business of Dragon Malaysia (including accounts and trade receivables) for the purpose of that third party continuing to provide all or that part of the business of Dragon Malaysia which it acquired (including any relevant Services or Products);
- otherwise as permitted under Malaysian law, including without limitation, the Personal Data Protection Act 2010; and
- to parties nominated or appointed by Dragon Malaysia either solely or jointly with other service providers, for purposes of establishing and maintaining a common database where we have a legitimate common interest.
4. YOUR OBLIGATIONS REGARDING YOUR PERSONAL INFORMATION
4.1 Your Obligations
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting Dragon Malaysia. It is a condition of us providing the Products and Services to you that you promise to do this.
In some instances you may need to provide to Dragon Malaysia personal information about someone other than yourself (for example about your spouse or children if you are acquiring and are responsible for a service that they will use). If so, we rely on you to inform these individuals that you are providing their personal information to us, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Statement (on our website at www.dragon.my).
5. TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE MALAYSIA
It may be necessary for Dragon Malaysia to transfer your personal information outside Malaysia if any of Dragon Malaysia strategic partners (“overseas entities”) involved in providing part of a Dragon Malaysia Product or Service are located in countries outside Malaysia or if you use the Product or Service from a country other than Malaysia. You hereby consent to Dragon Malaysia transferring your personal information outside Malaysia in these instances. Dragon Malaysia will take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal information for any reason other than to provide the Product or Service they are contracted by us to provide and to adequately safeguard your personal information
6. LINKED SITES AND THIRD PARTIES
Please be aware that when you use the Dragon Malaysia Sites they may contain links to third party sites. Dragon Malaysia is not responsible for such third party sites any personal information made available by you on such sites will not have the benefit of this Privacy Statement and will be subject to the relevant third party’s privacy policy (if they have such a policy).
Likewise, if you subscribe to an application, content or a product from a Dragon Malaysia strategic partner and you subsequently provide your personal data directly to that third party, that personal data will be subject to that third party’s privacy policy (if they have such a policy) and not to Dragon Malaysia Privacy Statement.
Before disclosing any personal information on such third party sites or to such third parties you should check that site’s privacy policy carefully.
